How Much Do People Mack At Pizza Hut?

ISO 9004:2009 is here and looks very different

new version of ISO 9004

ISO 9004:2009, "Managing for the sustained success of an organization. Approach to quality management ", focuses particularly on the organization's ability to achieve and maintain long-term goals, providing guidance for the sustained success of any organization with a focus on quality management. It

applicable to any organization regardless of size, type or activity and provides a complementary approach from management quality to ISO 9001.

Both standards complement each other, but can also be used independently .

Provides guidelines rather than requirements as with ISO 9001, and includes the satisfaction of other stakeholders such as shareholders, society, suppliers and partners, people in the organization or citizens.

also promotes self-evaluation as a tool to identify and review the organization's maturity level.

This standard approach focuses on developing a culture of efficiency or profitability for achieve sustained long-term success by analyzing the environment, development and deployment strategies, effective management of opportunities and risks, the lessons learned from the experience and implementation of improvement and innovation.

has been developed to be compatible with other management system standards such as ISO 14001 environmental management