Nobody can make you provide a good service to its customers ...
this because good service is an alternative.
Harvey Mackay, tells a wonderful story about a taxi driver who proves this point.
He was standing in line to go to the airport.
When a taxi driver approached, the first thing Harvey noticed was that the taxi was clean and bright.
The driver very well dressed in a white shirt, black tie and well ironed black pants,
the driver exited the car turned around and opened the back door of the taxi to Harvey.
handed him a laminated cardboard and said
I'm Wally, your driver, as I put her suitcase in the trunk I'd like to read my Mission.
After sitting, Harvey read Card: Wally
Mission:
"Getting my clients to their final destination in the most quickly, safely and economically as possible by providing a friendly environment ...
My friend Harvey was struck.
Especially when he realized he was inside the taxi Like the exterior, spotless clean!
as he settled behind the wheel, Wally said,
"Would you like some coffee?
I have some tanks with regular and decaffeinated coffee.
Mi amigo bromeando le dijo: “No, preferiría una soda’
Wally sonrío y dijo: “No hay problema tengo un conservador con Coca Cola regular y dietética, agua y jugo de naranja.
Casi tartamudeando, Harvey le dijo: “Tomare la Coca Cola dietética”
Pasándole su bebida, Wally le dijo, “Si desea usted algo para leer, tengo el Wall Street Journal, Time, Sport Illustrated y USA Today…”
Al comenzar el viaje,
Wally le paso a mi amigo otro cartón plastificado,
“Estas are radio stations I have and the list of songs played, if you listen to the radio "
And as if that was not too much,
Wally told Harvey that he had the air conditioning on and the temperature was well for.
Then I notice what would be the best route to your destination at this time of day.
him also know he would be happy to talk with him or, if Harvey would rather let him alone in his meditations. ...
"Tell me, Wally, I asked my astonished friend always
've served your customers well? "
Wally smiled through the rearview mirror.
"No, not always.
In fact only the last two years.
My first five years managing the spent most of the time complaining like the rest of the drivers.
One day I heard on the radio about Wayne Dyer a "Guru" of personal development.
He had just written a book called
"You get it when you believe in it. "
Dyer said that if you get up in the morning hoping to have a bad day,
sure you'll rarely get frustrated.
He said, "Stop whining" is different from your competition.
not be a duck.
is an eagle.
Ducks make noise and complain, the eagles soar above the group.
This I came here in the middle of the eyes, "said Wally.
Dyer was really talking about me.
I was doing all the time noise and complaining,
then decided to change my attitude and be an eagle.
Look around at the other cabs and their drivers ...
cabs were dirty,
drivers were friendly and the customers were not happy.
I decided to make some changes.
One at a time.
When my customers responded well,
made more changes.
is noted that changes have been paid, said Harvey.
Yeah, sure if Wally said.
Eagle My first year of my income doubled from a year earlier.
possibly quadruple this year. You were lucky to take my taxi today.
Usually I'm not in the taxi. My clients are booked through my phone or leave messages on my answering machine.
serve If I can not get a reliable cabbie friend to do the service.
Wally was phenomenal.
was doing a limousine service in a normal taxi.
Posiblemente haya contado esta historia a mas de cincuenta taxistas, y solamente dos tomaron la idea y la desarrollaron.
Cuando voy a sus ciudades, los llamo a ellos.
El resto de los taxistas hacen bulla como los patos y me cuentan todas las razones por las que no pueden hacer nada de lo que les sugería.
Wally el taxista tomo una diferente alternativa.
El decidió dejar de hacer bulla como los patos y volar por encima del grupo como las águilas.
Los Patos hacen bulla,
Las águilas vuelan.
Sincerely,
definitely willing to be a duck eagle ...
you spend a happy day =)
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