is important to note that the term "quality" as used today worldwide cost us so much work apply in our lives, and I say this because, we are talking about a philosophy of life. Recalling the remark that Dr. Carlos Llano said long ago: "the quality is not the things that man does, but the man who does things. " Indeed from a values \u200b\u200bperspective I would define that quality people are the key things that we develop with firm conviction and disposal will be as they should.
If we sink to the bottom of the person, it could define the concept as to raise the hierarchy of values \u200b\u200bhumility and empathy, to better explain this, if there is a strong humility in the person then be willing to recognize that much to learn, says the common definition of "meeting customer expectations", to achieve this requires humility to listen to customers, on the other hand, produces Empathy the individual's ability to understand what I said the other, client, and then only close fully the concept of Personal Quality.
Once we understand the other and listen carefully, we will be ready to the next task, meet, go effort, in addition to not be for my benefit but for someone else (can it be a complete stranger), I mean resources personal (or business) is here where moderation and another set of values \u200b\u200binto action together to make the necessary changes in our lives reflected in attitudes and behaviors that achieve the blissful satisfaction.
Remember that the other has in its prospect of satisfied important to distinguish three positions: Expectation, I immediately aware of something that will produce satisfaction if achieved, the need, sometimes unconscious element but that the client requires or will require in the future to provide also a satisfaction that is usually more durable and caprice, detached element in most of the time by ignorance of the customer, being the most difficult to satisfy because in many cases goes against what is really worth it and implies that altered patterns and / or processes redefined by us.
Within Human Quality alternatives are proposed to achieve the following reactions success with these challenges:
a) To meet expectations will need to leave and ask a customer expects from us (of our products or services), listen carefully and understand all the edges to achieve these expectations.
b) To meet the needs ideally will investigate, throw in a further search of what benefits you and give you more results than you like it or not. Remember that the customer is always right, however the first instance we must accept that other and then work for their future.
c) The fad is more difficult because it requires much patience, the right thing is to sit with the client and educate, that is so kind and explain clearly the pros and cons of his attitude, provide options and costs can say yes ... but also ultimately the results of this effort will always be high impact for both.
With all this I make it clear that the worst enemy of ourselves are we with our human weaknesses, we must resolutely support us to achieve continuous improvement to increase the basic values \u200b\u200band can thus have a human quality that achieves the desired results.
Article Created by: Francisco E.
C. Anguiano teacher / consultant in the area of \u200b\u200bQuality in American University's Engineering Department. No. 49 Ave west ring road. Ciudad Granja, Zapopan, Jalisco, Mexico. Tel 33-36270724.
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